If something is wrong with your order, tell us and we’ll put it right.
Your rights
Our spirits come with guarantees under the Australian Consumer Law that can’t be excluded. If a bottle has a major problem, you can choose a replacement or a refund. If the problem is minor, we’ll fix it. Nothing in this policy takes those rights away.
What we’ll always fix
A bottle that arrives broken, leaking or with a broken seal. The wrong product, or the wrong number of bottles. A spirit that is faulty or isn’t what we described.
How to tell us
Email info@fardistilling.com.au with your order number, what’s wrong and a photo. Your order confirmation email is your proof of purchase. For cellar door purchases, your receipt or bank statement works too. Please tell us as soon as you notice, and we’ll reply within two business days. In most cases a photo is all we need. If we do need the bottle back, we’ll arrange the return and cover the cost. Refunds go back to the card or account you paid with, within five business days of us agreeing the refund.
Change of mind
If you change your mind about an unopened bottle, tell us within 14 days of delivery. Send it back sealed and undamaged at your cost, or drop it in to the cellar door, and we’ll refund the bottle price. Shipping isn’t refunded. If the bottle was part of a multi-buy, we refund what you paid for it after the discount.
Limits that come with selling alcohol
We only sell to people aged 18 or over. If we believe an order was placed by or for someone under 18, we’ll cancel it and refund it in full.
Questions
info@fardistilling.com.au or 0401 328 394.
FAR Distilling Pty Limited · NSW Liquor Licence LIQW880015606 · ABN 39 657 813 566
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
